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Support answers found: 21
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Answer How to add a one-time User CodeA one-time user code may be used only once, and then it will be deleted immediately after use.1. Make sure the lock is unlocked and the door is open.2. Enter your existing Mastercode.3. Press the lock button. You will hear one beep.4. Press 1 - 9.5. Press the lock button. You will hear one beep.6. Enter a new User Code. It must be 4-10 digits.7. Press the lock button. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly. Read More -
Answer How to add User Codes A total of 6 User Codes (and a temporary one-time User Code) may be programmed. Do not program a User Code that is the same as your Mastercode.CAUTION: A User Code is used to unlock the door while a Mastercode is a password for making changes to the lock features.1. Make sure the lock is unlocked and the door is open.2. Enter your Mastercode - for new install, default is 0-0-0-0.3. Press the lock button. You will hear one beep.4. Press 1.5. Press the lock button. You will hear one beep.6. Enter a new User Code. It must be 4-10 digits.7. Press the lock button. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.8. Test the code: While your door is open, lock it. Enter your new User Code, then press the lock button. The door should unlock.How to delete individual User Codes The lock is pre-programmed with a default User Code of 1-2-3-4. It is recommended that you delete this code.1. Make sure the lock is unlocked and the door is open.2. Enter your existing Mastercode.3. Press the lock button. You will hear one beep.4. Press 3.5. Press the lock button. You will hear one beep.6. Enter the User Code you wish to delete.7. Press the lock button. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.8. Test the code: While your door is open, lock it. Enter the User Code, then press the lock button. The door should not unlock. Read More -
Answer How to delete all User CodesCAUTION: A User Code is used to unlock the door while a Mastercode is a password for making changes to the lock features.1. Make sure the lock is unlocked and the door is open.2. Enter your existing Mastercode - for new install, default is 0-0-0-0.3. Press the lock button. You will hear one beep.4. Press 5.5. Press the lock button. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.For a new installation, this will delete the default User Code 1-2-3-4. For subsequent instances, this will delete all User Codes in the lock.Now the lock can only be operated by the key and turnpiece until a new User Code is added in step B. Read More -
Answer How to enable/disable User Codes If User Codes are disabled (example: when you go on vacation), the lock can only be operated by the key and turnpiece until they are enabled again.1. Make sure the lock is unlocked and the door is open.2. Enter your existing Mastercode.3. Press the lock button. You will hear one beep.4. Press 1 - 7.5. Press the lock button. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly. Read More -
Answer How to change your MastercodeThe Mastercode will not unlock your door. It is an added security feature that is used to set up all functions.The default Mastercode is 0-0-0-0. It is recommended that you change it to a code of your own.1. Make sure the lock is unlocked and the door is open.2. Enter your Mastercode - for new install, default is 0-0-0-0.3. Press the lock button. You will hear one beep.4. Press 7.5. Press the lock button. You will hear one beep.6. Enter a new Mastercode. It must be between4 and 10 digits.7. Press the lock button. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly. Read More -
Answer If you do not have the master or user code you may do a factory reset on the unit to program a new master code into the lock.The link provided will guide on how to factory reset the lock and program the lock.Click here. Read More -
Answer How to enable/disable Auto-LockThe Auto-Lock feature automatically re-locks your door30 seconds after unlocking. This feature is off by default.1. Make sure the lock is unlocked and the door is open.2. Enter your existing Mastercode.3. Press the lock button. You will hear one beep.4. Press 1 - 1.5. Press the lock button. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly. Read More -
Answer How to change Auto-Lock time delayYou can set the Auto-Lock time delay to 10, 20, 30, 40, or 50 seconds.1. Make sure the lock is unlocked and the door is open.2. Enter your existing Mastercode.3. Press the lock button. You will hear one beep.4. Press 1 - 3.5. Press the lock button. You will hear one beep.6. For 10 seconds, press 1.For 20 seconds, press 3.For 30 seconds, press 5.For 40 seconds, press 7.For 50 seconds, press 9.7. Press . You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly. Read More -
Answer This unit may be installed on a door thickness of 1-3/8" to 1-3/4" with an option of 2-1/4". For assistance in a thick door kit for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625. Read More
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