Frequently Asked Questions
| Can I order Packaging samples? |
Of course!
We offer a free paper sample pack where you can request a generic booklet sample.
If you are looking for a Physical/Hard Proof of your artwork:
1) Select ‘Hard Proof’ as your proofing option on our product order page.
2) After the order is placed, we will produce a physical sample, ship it to you, and wait for your approval before starting production.
3) If you don’t approve your proof and would like to cancel your order, we will give you a full refund minus the cost of producing the sample.
Call 800-655-5833 or email csr@greenerprinter.com for specific booklet
| Does Greenerprinter ship to Canada? |
Yes, we can ship internationally! This will increase shipping costs, so the most economical way to go about this would be to create an account with UPS or FedEx which will unlock savings.
| What is your turnaround time for Packaging? |
Our production time usually takes 2-7 days, depending on the turnaround speed you select.
Please note that pre-production and shipping time is separate from our production turnaround speed! Reference this graphic below.
For super-rush jobs, please call us at 800-655-5833! Certain rush jobs might incur extra fees.
| Do you offer design services for Packaging? |
We do not directly offer design/creative help, but our prepress team will make sure your files are ready for print production.
Learn more about setting your file up for print with our File Set-up Checklist.
| Can I get a proof before printing? |
Absolutely!
We offer up to two free digital soft proofs once an order has been placed. Physical hard proofs or additional soft proofs can be ordered for an added fee.
For more information about our proof offerings please visit our Proofing Options page.
| What file formats do you accept for designs? |
The preferred file format for Greenerprinter orders is PDF. By sending us a PDF, you are helping to ensure that your job proceeds quickly, smoothly, and with no unexpected “surprises.”
We also accept Illustrator, Photoshop, and InDesign files, but these may incur additional charges and increase the turnaround time.
For more information about how to export your file as a PDF please visit our File Set-up Checklist.
| Do you offer discounts for bulk orders? |
Yes! We’ve built quantity price breaks directly into our pricing for standard and custom orders.
If you’re a business with a high volume of orders (+ $10k/year), please reach out to csr@greenerprinter.com and speak to sales about partnership discounts.
| Can my packaging be embossed? |
YYes!
Please let us know if you are interested in having your packaging embossed by filling out a Custom Quote Request.
| Can I print on both the interior and exterior of my boxes and packaging sleeves? |
Definitely!
You can choose which sides of your packaging you would like printed, including the interior.
| Are these packaging options recyclable? |
Packaging without tape, stickers, or foil is completely recyclable.
If your packaging does include one of these features, please remove the affected part before recycling the remaining packaging.
| Are these packaging options compostable? |
Packaging without adhesive, tape, stickers, foil, or glue is compostable. We recommend shedding the packaging before adding it to a home compost pile.
If your packaging does include one of these features, please remove the affected part before composting the remaining packaging.We offer specific compostable packaging sleeves!
| Are these cards suitable for handwritten messages? |
Yes!
We recommend choosing an uncoated paper stock to ensure easy and smudge-free handwriting.
| Which packaging material would most help me highlight the sustainable nature of my products? |
All of our packaging is made with eco-friendly paper and ink, so there are no wrong choices!
In particular, our kraft boxes or kraft packaging sleeves can help provide a more natural aesthetic that may be helpful in showing off the sustainable nature of your products.
| Can these boxes be stacked and stored without the risk of them collapsing or getting deformed? |
Yes!
Our boxes are very durable, no matter which paper stock you choose. They can be stacked and stored without fear of them getting crushed. To ensure the boxes stay in great condition, we recommend not placing large, heavy objects on top of them.
| Will these boxes remain securely shut, even during shipping and handling? |
Of course!
All of our box closure methods are created to keep the box securely closed until it is time for the final customer to open it. For extra security, we recommend choosing a box that includes adhesive to close it permanently.
| Are there any packaging sleeve design considerations to keep in mind to ensure that any text or imagery on the band isn’t obscured when the band is fastened? |
Please remember that score lines are areas where your packaging sleeve will be folded over your product. We recommend against having key information crossing these lines.
Additionally, we recommend against putting any key information extremely close to the closure area. This way you don’t have to worry about anything getting cut off once the sleeve is secured around your product. You can choose between ¼” and ½” adhesive to be placed on the closure.
| Who can I contact if my question isn’t answered on this list? |
Our customer service team is more than happy to answer any additional questions you might have. They can be reached via email at csr@greenerprinter.com or via phone at 1-800-655-5833 Monday through Friday 8:30 am to 5:30 pm.
| What is a shelf wobbler? |
A shelf wobbler is a small printed product that is attached to store shelves to draw attention to specific products. It features a small stem and a larger image/message area. It is attached in a way that any slight air disturbance causes it to sway and wobble. This makes it extremely attention grabbing.
| What is the standard size for shelf wobblers? |
There is no set standard size for shelf wobblers. You should pick a size that communicates your message without becoming too large.
| How are shelf wobblers attached to store shelves? |
Some danglers and wobblers may fit into custom snaps on store selves, but most will use double-sided sticky tape to stay put.
| What shapes of shelf wobblers are available? |
We can create shelf danglers and wobblers in any shape you want! If you can dream it, we can create it with our die-cutting services. Common shapes include circles, rectangles, squares, and starbursts.
